Social Collaboration Tip: Don’t use a discussion to assign tasks
Any Social Collaboration software worth it’s weight will have some type of ‘Task’ or ‘To-do’ functionality. Basecamp has ‘To-Dos’. IBM Connections has ‘Activities’. All too often I see people have a conversation in a forum or discussion thread and ask others to complete a task. The problem with this is several things:
- It may not be fully defined task
- The person you are asking to complete it may miss it in the rest of the conversation
- Changes or additions to it can get lost in the conversation
Instead, you should take advantage of the system they provide. The ‘To Do’ function should allow you to assign it to a person, assign a due date and define/discuss the task at hand. This provides you with a clear communication method to get the task at hand done.